25% of businesses intend to combine marketing, sales, and customer experience into one platform by 2023.

Uninspiring, right? Keep reading.

Providing a smooth customer experience across numerous platforms is the most pressing problem for more than 50% of businesses.

Now, doesn't that sound contradictory?

Businesses are struggling to provide good customer experience across different platforms.

Yet, many companies are unwilling to integrate their services into a central platform.

As a result, the average business loses 10 to 25 percent of its clients annually. And $75 billion is lost by corporations each year due to customers who forego purchases or migrate to competitors.

The good news is this doesn't have to be you. You can leverage many software portals to build and boost your business.

This article outlines the top 10 software portals for your company. 

But before I share it with you, here's a list of what you can expect to learn:

• What is a software portal?
• What categories of individuals should use software portals
• Factors to consider before choosing software portals
• Benefits of using software portals
• Top ten software portals for your company
• Which of these software portals is the best for your business

What is portal software?

Portal software is an online platform that allows companies to create selective entrance points for customers and internal employees.

This definition needs to be more precise. So, I will break it down.

Software portals are centralized platforms companies use to create and customize digital gateways. It gives employees and customers access to information, projects, and documents on a company-wide platform.

It is a form of the intranet that helps companies to manage all their data from a central platform.

Software portals are specially designed to compile your business's private information and working functionalities into a central platform.

Here are some features you should find in a software portal:

• Content resource management
• project dashboards
• Email integration
• Notifications
• File sharing
• Content management
• Search/filter

What Categories of Individuals Should Use Software Portals?

Software portals are ubiquitous tools. It can be used in almost every industry. Here are some institutions where you can find portal software in use:

• Government institutions
• Educational institutions
• Health institutions
• E-commerce businesses
• Large corporate institutions with many branches

Factors to consider before choosing software portals

Software portals are essential to building and boosting a large-scale business. 

Because of the different software systems available, selecting a portal software tool is a complex task. To make it worse, the variety and the sheer number of tools in the market can make it confusing.

Therefore, before subscribing to any software model, you should consider some portal features. These factors are:

• Scalability
• Customization
• Customer support and training
• Company goals and objectives
• Prerequisite features
• Third-party integration 

Scalability

Scalability means the ability of a business to grow with increased demands

In other words, it refers to how well your business will perform when the number of users and demands increases. 

Concerning this topic, scalability means the ability of the software to accommodate company growth.

Suppose you intend to scale your business or are experiencing growth spurts. In that case, consider buying software that can grow with your business.

Customization

Customization is indispensable if you want to build a reputable brand.

On that note, you have to invest in portal software with features that can be tailored to your needs.

Customer support and training

Customer support and training are crucial factors.

Picture this: you have a project deadline to meet, but your portal is buggy, stalling your work progress. To make matters worse, the customer support team is unresponsive.

I know the feeling. And I can assure you it's not enjoyable.

So before investing in any portal software tool, ensure that the customer support team is reliable and active.

On a serious note, try to confirm the time zone and weekly schedule of any portal software before subscription.

Company goals and objectives

Believe it or not, the portal software you buy must reflect your company's goals and objectives.

In short, there is a problem if your portal software cannot contribute to your company's goals and objectives.

Therefore, before selecting a portal software, carefully outline criteria that reflect your goals and weed out software that does not meet the requirements.

Prerequisite features

This factor is quite simple.

Investing in expensive and complex software when your business requires simple software is inexplicably foolish.

Thus, before you buy software portals, outline features essential for your company. Then filter software with extraneous features you'll never need.

Third-party integration 

In today's digital clime, getting software that fulfills all your needs is almost impossible.

However, that doesn't mean you can't carry out all your tasks on one platform. How? Third-party integrations.

Third-party integrations allow you to connect seamlessly with all your niche's major tools.

Therefore, before purchasing any portal software plan, ensure that it can integrate with essential software in your niche.

Benefits of using a portal software

Software portals have found use in almost every niche imaginable. Assuredly, that's not because of its decorative value. It can't be.

The only reason corporations deploy it in every nook and cranny of the world is its profitability potential.

Regardless, using a detailed approach, I have outlined some of the benefits of portal software below:

• Reduces cost of customer care services
• Secures file sharing 
• Enhances customer satisfaction 
• Improves business and customer communication
• Enhances staff productivity

Reduces cost of customer care services

Intranet portal software allows your client to engage in customer self-service. Here's how.

With portal software, you can upload FAQs, create community forums, and avail help guides to your customers.

This feature reduces the number of tickets or complaint calls from customers. As a result, you can trim down your budgetary allocation for customer service.

Additionally, portal software automates some tasks with AI. AI-based automation provides you with an opportunity to reduce your working staff.

Secures file sharing

Software portals are designed to meet standard security protocols and cybersecurity diagnoses.

Therefore, you, your clients, and your staff can upload documents on the software without exposing confidential data to hackers.

Similarly, you can carry out financial transactions with your bank cards without exposing bank details to malicious people online.

Enhances customer satisfaction 

Customer satisfaction is a product of top-notch services.

With portal software, you can leverage analytical insight to personalize your customers' experiences.

Similarly, portal software helps for a reliable customer support team and an in-depth knowledge base. As a result, customers can access helpful information when they want and how they want. 

The culmination of these benefits helps for a memorable customer experience which translates to customer satisfaction.

Improves business and customer communication

Open communication is vital in any relationship. This fact proves true for customer-vendor relationships.

If your customers can communicate with you effectively, they will likely become brand loyalists. Fortunately, portal software allows you to offer your customers personalized and responsive communication channels. 

Personalized and responsive communication channels make your customers feel valued. Thus, improving direct interaction with your customer base.

Enhances staff productivity

AI-based automations are the found love of the digital marketing industry. And rightly so.

The reason is simple: AI-based automations remove the problem of repetitive tasks from the equation. 

This function may sound simple, but it saves time and money.

Similarly, portal software simplifies the process of categorizing documents and storing documents. Also, you can access your file of choice with little more than a click.

To top it off, portal software allows you to track and monitor staff productivity and required remuneration.

Top ten software portals for your business

1. ClientVenue

ClientVenue is an all-in-one software portal for your business. It offers everything you can ask from a software portal application to help you streamline business processes.

If you are searching for software that allows you to centralize all your services on a single platform, ClientVenue is your best bet.

Features

• Resource management
• Performance reports
• Display dashboards
• Customer data management
• Work teams
• Client communication
• Templates
• Content management
• AI-based automations

Pricing

ClientVenue offers two tiers of pricing plans. These plans entail a two-month free package, and a 14-day risk-free trial session is given for all plans.

Small team/ Professional plan

Monthly payment: 15$

Annual payment: 15$

Enterprise plan

Monthly payment: 25$

Annual payment: 35$

2. Oracle WebCenter portal

Oracle WebCenter is a customer portal software that allows you to create intranet portal software and self-service portals.  

It has an intelligent and scalable content management system that allows you to deliver exceptional customer experience across numerous platforms.

Oracle Webcenter portal provides users with secure and interactive platforms to garner information and communicate seamlessly.

Key features

• Document management software systems
• AI-based automations
• Integrations
• Real-time collaborative tool
• Integration
• Content conversion tools
• Customizable
• Version control

Pricing 

Oracle WebCenter did not provide any pricing information for its services.

Contact the company to get a custom quote.

3. OnSemble

OnSemble is an employee intranet software portal adopted by top organizations in the business world.

It provides a digital workplace allowing employees to access vital information remotely.

Its capabilities allow you to design portal pages without any knowledge of programming. 

Additionally, it is a central platform that integrates every facet of your organization into one primary software.

Key Features 

• Document management
• Dashboard and visualization
• Task management
• Invoice management.
• Reports and analytics
• Employee intranet portal
• Alerts and notifications
• Reports and analytics

Pricing

OnSemble did not publish its pricing information. You'll have to contact them to get their pricing plans.

4. MangoApps

MangoApps is an intranet software portal. It integrates content management, resource management, training, and teamwork into one central platform.

This software portal provides a certified user-friendly interface where employees can find company information, self-service, and collaboration tools.

Key Features

• Newsletters
• Email
• File management
• Process automations
• Reporting and analytics
• Training and E-learning
• Version control
• Duplicate control

Pricing 

Mangoapps did not provide its pricing plans for this service. However, you can contact the company to get a custom quote.

5. ServiceNow Now

ServiceNow Now is a cloud-based digital workflow platform. Major enterprises use it for automating iterative tasks.

This software combines AI-based automations and machine learning to reduce the cost of operations and improve operational efficiency.

Key Features

• Audit trail
• Notifications
• Recurring tasks
• Task prioritization
• Customization
• Integrations
• Report and analytics
• Database management 

Pricing 

Like most of its peers, ServiceNow Now did not publish its pricing plans.

6. Liferay Digital Experience Platform

Liferay digital experience is a software portal that enables companies to integrate all their information and work tools into a central platform.

This site helps businesses connect with their employees and clients with digital platforms such as:

• Customer portals
• Mobile apps
• Intranets

Key Features

• Forums/message boards
• Push notification
• Social networking
• Integrations
• Document management
• Application Template
• Content management 

Pricing 

• Liferay did not provide its pricing plans for this service.
• However, you can contact the company to get a custom quote.

7. Bitrix24

Bitrix24 is a software portal that proffers tools designed to improve work efficiency. helps businesses manage websites, digital assets, email campaigns, content, web analytics and search engine optimization (SEO).

But that's not the point.

The software makes it easy for your clients to submit support tickets, kick off projects, make requests, and more.

Key Features

• Integrations
• Screen sharing
• Collaboration tool
• Customization
• Document management
• Content management
• Ticketing system
• Analytics and reports

Pricing 

Bitrix24 offers four tiers of pricing plans.

• Free plan at 0$
• The basic plan at $46/per month
• Standard plan at $87/month
• Professional plan at $175/month
• Enterprise plan at $325/ month

8. Opentext Portal software

OpenText Portal is a software portal that integrates and centralizes all your information and applications in a single platform.

This software provides a way to aggregate and manage all your content and applications on a scalable web-based platform.

Key Features

• Document management
• Responsive design
• Integrations
• Collaboration tools
• Resource management
• Content management
• Customization
• Dashboards and reports

Pricing 

• Not mentioned, so you can contact the company to get a custom quote.

9. The Portal Connector

The Portal Connector is a software portal built to help businesses integrate their information and applications on a single platform.

It is an intranet portal software that provides communication channels for your clients, stakeholders, and employees. This portal eliminates the need for complex technical work.

Additionally, the portal Connector integrates with numerous third-party applications to ensure a seamless customer experience.

Key Features

• Content management
• Resource management
• Customizable brands
• File sharing
• Secure data storage
• Workflow management
• Document management
• Client Portal

Pricing 

The Portal Connector offers four tiers of pricing plans.

• Standard plan at $14,995
• Enterprise plan at $29,995
• Monthly plan (contact the company customer pricing)

10. SideDrawer

SideDrawer is a software portal solution designed to help businesses offer exceptional customer experience.

SideDrawer provides multiple channels of communication for you and your employees. 

With this portal, you can set up role-based access. Role-based access restricts certain users from accessing a specific file or function.

Key Features

• Client management
• Document management
• Secure storage
• Collaboration tools
•  Branding customization 
• Notifications
• Content management
• Integrations

Pricing

• Contact the company for a custom quote.

Which of these software portals is the best for your company

ClientVenue is your best shot if you're looking for a software portal that will give you unparalleled value for your money.

ClientVenue portal software costs just $15 a month. ClientVenue offers the most dependable, flexible, and user-friendly software. 

Companies must manage their resources effectively to deliver great work to their clients. 

ClientVenue's robust reporting features are perfect for helping you do just that. 

With ClientVenue, you can quickly and easily see how your projects are progressing and make necessary adjustments.

Here are some unique features that ClientVenue offers at minimum prices to businesses of all sizes:

• Interactive Dashboard
• Third-party app integrations
• Search Capabilities
• Tracking
• Client Onboarding
• Branded client portal
• Performance Reports

Interactive Dashboard

Interactive dashboards give you a comprehensive visual display of key performances in different areas of your business.

ClientVenue offers interactive dashboards that will help you track key performance metrics in your business with no ado.

Third-party app integrations

ClientVenue software portal allows you to integrate several third-party applications with your portals seamlessly.

This feature ensures that your staff and customers can carry out their daily work routine on a single platform.

Search Capabilities

Manually searching for files in a multi-layer system is time-consuming. ClientVenue's intuitive user interface incorporates an advanced search feature. 

This feature allows you to search, filter, and sort files in a multi-layer system with minimal fuss.

People Tracking 

The ability to track the progress of your project and make necessary adjustments at every junction is heartwarming.

ClientVenue is well aware of this fact.

For that reason, it allows your customers to track the progress of their projects.

Also, as a manager, it allows you to track and monitor the progress of ongoing projects.

Client Onboarding

Onboarding usually refers to integrating new hires into your company's work culture.

However, in this case, onboarding means acquainting new customers with your business culture. It usually involves :

• Address customers' doubts
• Answering their questions
• Introducing products, features, and services.

ClientVenue understands the need for client onboarding. Therefore, it provides an efficient way to automate the onboarding process.

Branded Experience

As a business in contemporary times, unique branding is compulsory. 

Suppose you want to sell your product and make substantial profits. In that case, you must give your clients exclusive experiences they won't find elsewhere.

Fortunately, ClientVenue has got you covered.

This software portal allows you to tailor your software portal to your taste.

Performance Reports

As a manager, it is frustrating when you cannot trace the cause of delays and project failures in your organization.

I know. I've been there.

ClientVenue incorporates a feature that helps track employee performance and productivity.

File Sharing

You can save all your client details, project documents, and team files at one place. ClientVenue provides you with 100GB Free Storage Space with your subscription plan where you can save numerous documents and share with teams and clients on same platform.

Time Tracking

With this time tracking feature, you can track time taken by your teammate to complete a task assigned to them in the projects field. You can pause and resume the time whenever it is necessary. Once the task is completed then you can mark the task as completed.

Comments and Approvals

Whenever you create a task and assign it to your team member then you can see an option called “Approvals” where you can select options to give access control to external clients or internal team. You can also add comments if you want to communicate within the assigned task.

Pricing

You can try two plans for free as a 14-day Free Trial version where you can utilize all the features without any limitations.

If you choose any of the subscription plans, then you can also get two months additional subscription for free.

Conclusion

ClientVenue is available to all businesses. As a result, both large corporations and small businesses can affordably buy trustworthy client portal software. Its automated task management system is simple to utilize for small teams.

Companies are searching for ways to improve efficiency, optimize operations, and cut down the cost of operations. A simple solution is to invest in software portals.

One of the significant appeals of Software portals is their accessibility and affordability is ClientVenue.

Start your Free Trial with ClientVenue Today!