Client reporting is not a one time task, but something that will happen multiple times in your business.
It's how you talk to your client about your marketing results so that they can know how hard you're trying for them.
In this article, learn how to set up a system to make client reporting easy and maintainable.
Client reporting is the process of tracking and collecting insights from your clients or customers.
Client reporting helps you understand how you are performing with your clients, what their needs are, and how that may impact the success of your business.
Most business owners and executives have a limited understanding of what their clients need and how they work.
It is important to understand your clients and how they are using your product or service.
Client reporting can be a cumbersome task for most businesses but with the right tools, you can have a more focused, efficient and insightful report.
You can create a better understanding of your clients by looking at demographics and behavior, job titles and industries, client-specific metrics and engagement.
By connecting with your clients and figuring out what they need, you can provide a better experience for them.
Data visualization is the way to go about measuring and analyzing all of your business metrics. Visualization is a very important aspect of data analytics.
Significance of client reporting:
Client reporting has to be done from time to time if you want your business and product quality to improve.
Client consumption, awareness, excitement of their needs can change in a matter of weeks or months so it is essential that client reports be performed regularly. There are several benefits with client reporting such as:
- Regular interaction with client
Client reporting allows the firm to stay in touch with the client and understand the needs of their business. It also helps firms identify any risks or opportunities in the business.
Regular interaction with clients is important because it helps firms maintain a steady stream of feedback from customers and allows them to gather insights from all sources.
A firm’s reputation is formed by these client interactions. Client reporting also offers the opportunity to blend qualitative and quantitative data sources that can help a firm understand where they are strong and where they can improve.
- Educating clients about your business
One of the most important tasks for any business is to keep their clients satisfied. A common way to do this is through regular client reporting.
Client reporting is a great opportunity for businesses to educate their clients on what services they provide, how they can benefit from them, and how you can continuously improve your business based on what their needs are.
The value of this is that it helps to build and strengthen your client base, as well as increase your long-term clients.
Client reporting is an act which has a great significance for transparency. It provides the platform for peak understanding and document the progress of work.
It also shows whether the work has been done in line with the verbal commitments.
Without client reporting, it is hard to know whether the service was provided well enough to the client.
When the client is unhappy with the service, it is beneficial to have a mechanism of client complaints in place. This is essential for tracking and resolving the problems.
- Improving business
One of the benefits of client reporting is that it helps us to improve our actions and decides whether we are going in the right direction.
It gives you a feeling as though you have what your customers need, which can help with long-term growth rates.
It also helps to organize your business processes, for example, which clients tend to be more profitable than the others.
You can use this information in writing other reports and evaluating the performance of each area involved with a specific client.
This is an important aspect that you must take into consideration when using client report forms .
- Clarify the clients expectations
Through client reports, you can establish what is expected from your business. This usually involves definition and completion of services, even if it concerns a certain number of features.
It gives confidence to regular customers that they are going in the right direction and helps them decide whether to re-purchase or abstain from future offences.
By clarifying the client expectation, it helps you to execute your reports and prioritize what needs to be completed next.
This is beneficial for the business growth, as it puts limitations on your services. Written reports are available in most countries; however, written client reporting has its disadvantages.
How to Optimize client reporting process:
A good implementing and management of client reporting is crucial.
If it is not properly implemented, the reports would be chaotic and could result in unnecessary liabilities on behalf of your firm.
1) Focus on the client’s needs:
The first point to remember while optimizing client reporting is that your clients can provide you with both direct and indirect insights.
Direct information comes in when they open up about their intentions and issues, whereas indirect queries come from what they say other people have told them about it.
You need a process for getting feedbacks directly from customers; this means setting aside time each quarter or each month to check in with the clients you have, and ask them what they would like better.
2) Focus on the key metrics you want to see improve:
The second point is to have a clear and concise expression of what are your customers' needs or problem, so that you can quantify with numbers.
You should use metrics which analyse both direct impacts such as usage data, covering how often they interact with the system and how big a chunk this takes out of their budget.
Getting those metrics from clients is much more straightforward than getting them in terms of direct and indirect benefits.
3) Prioritize the metrics that are most important in your client reports:
You need to prioritize any report you want clients to take a look at. Rather than presenting some of them, choose three or four which represent best indicators for how well your product is being used and under what sorts of constraints; this requires an analysis phase with the team.
Typically, you should make sure to identify a set of metrics relevant to product growth and used in marketing materials.
4) Develop a communication plan with your client:
Before creating the initial set of metrics and translating them into reports, you first need to figure out what will be communicated in them.
The analytics tools generate reports which can be made more meaningful by communications. To translate something into marketing, first you need to determine what it means for them and how they will use the data from that report: why is this important enough to show?
Communicating takes time, so don't rush it. Being able to tailor a communication plan around each client's needs should reduce your workload afterwards because you do not need an eighteen-step process of executing the plan, you can think of different ideas on the fly.
Developing a communication plan is also crucial if your client has another department that might need to communicate with it too.
5) Create the reports:
Then create all of that on a weekly basis and start sending them to your client. The results will be less spectacular by this time, but usually it is good enough for managers to see how their budget invested in you is doing so far.
If not, consider tweaking some of the values or reports. However it is best to leave a gap at least one week between these reports as you don't want people to skip them each time and only see that sales has been rising recently; building this sort of habit takes two weeks minimum.
I hope this blog post has convinced you of the merits of client reporting and that it is possible for even marketers with the smaller niche to do this.
If done right, a well-designed system can get you new clients quickly while helping existing clients grow their business faster too.
You just need to decide which metrics are most important in your own case and how they relate to each other.
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