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How to Reduce the Back and Forth Emails: 12 Easy Ways

In order to reduce back-and-forth messages, it's important that you take a few minutes before sending an email to think about what you want from the person on the other end.

How to Reduce the Back and Forth Emails: 12 Easy Ways

In this article, we'll discuss the basics of email etiquette and how to be more efficient with your emails.

To avoid back-and-forth messages, you must take a few minutes before sending an email to think about what you want from the person on the other end.

This can also help eliminate any confusion or misunderstandings in a conversation by better defining expectations. The first step is learning when not to use email at all!

What are back and forth emails?

A back-and-forth email is any conversation involving two or more people that takes place throughout several emails.

These are difficult to keep track of, especially when they involve several participants because it can be hard to know who responded to what message and where the conversation currently is.

What are some reasons why you would want to use email?

There are some cases when you might want to use email. You may not be able to have a phone conversation, or you might need to discuss something that is too long for a single text message.

It's also possible that the person on the other end has poor phone reception, so they're unable to take calls without being out of the loop for a while.

How can emails be more effective?

Here are some tips to help you make your email communication more successful:

1. Use subject lines correctly

If possible, choose a subject that describes the current topic at hand. Using a specific and descriptive search term may come in handy later. This makes it easier when trying to find specific emails later on.

If you need to send an email with only a few words, such as "Thank you," or "Got it," then don't worry about creating a subject line at all.

These are very short and don't require them. If the person on the other end is expecting anything different, they'll either write a response or contact you via a different medium.

2. Avoid sending long emails

If your message is longer than two short paragraphs, or if it's much shorter and still contains several bullet points, then it's probably best to send a text message instead.

The recipient will appreciate this since they don't have to read the whole thing when the message can be summarized in a few sentences.

3. Use humor cautiously

It's possible to write an email that is funny or entertaining, but it requires the right context and subject matter.

When you're discussing something serious, it's best not to include jokes unless they are highly relevant.

4. Be aware of your tone

Even if you mean no harm when you send an email, the tone can easily be misinterpreted by the person on the other end.

It's possible to take certain words too literally, or accidentally create a confusing message because of poor grammar.

5. Avoid using all capital letters

The recipient may think that your message is shouting at them if it's written entirely in all capital letters.

It's also hard to read since some characters are bigger than others and it may be difficult to know where one word begins and another ends.

6. Avoid sending too many emails

Using an email for every slight thing can become annoying for the person on the other end, so it's best not to overdo it.

Whether it's something large or small, try to limit how many times you contact them before doing something yourself.

7. Wait for the response

It can be frustrating when someone isn't responding or they seem to take forever, but sending an email every few hours that says "Did you get my last email?" is not the way to fix it.

Instead, wait for them to respond before sending another message. If you need to discuss something over email, make sure that you're clear about expectations

For example, if one person wants to talk on the phone and text back-and-forth while waiting for a response, but the other person wants to discuss it right then and there, then you have a problem.

Be sure to be specific about what kind of communication would make the other party happy.

8. Using templates can help if you need to send multiple emails

Templates are helpful because they allow you to personalize certain parts while putting in commonly used information.

For example, if you're sending emails with the same basic structure to several people, then a template can help reduce time and effort.

9. You could always ask for help from a third party

A person on the other end might not know that they're emailing you too much or not enough.

If this is a problem that neither of you has fixed on your own, then you might want to consider asking someone that isn't involved in the situation (like a manager) for advice.

10. Don't expect immediate responses

Since emails can take some time to read and answer, it's not worth becoming angry or upset if they don't respond right away.

People are busy so sometimes it's not possible for them to answer your question immediately, especially if they're not on the computer at that time.

12 Ways to Reduce Back and Forth Emails

Here are a few ways to reduce back and forth emails:

1. Effective and Clear Communication

Communication is the most important part of any business. Emails are a great way to share information and answer questions, which has led to the popularity of the “meeting that should have been an email” line.

However, there are some cases where a meeting or phone call might be a better option. This tends to be the case when there is a lot of detail involved, when the other party isn't comfortable with a simple email, or when you have a specific agenda you want to take people through.

To avoid back-and-forth messages, you must take a few minutes before sending an email to think about what you want from the person on the other end.

This can also help eliminate any confusion or misunderstandings in a conversation by better defining expectations. The first step is learning when not to use email at all!

2. Ask Specific Questions

One of the main issues is when someone sends an email with open-ended questions expecting a response right away.

When you are sending messages asking for specific details, it's much more efficient if you ask those questions in your initial message and gives them the chance to get back to you about it.

This will help reduce the number of emails exchanged and allow both parties involved to focus on their specific tasks instead of feeling like they need to track down information from each other.

3. Set a Deadline for Response Time

Another issue that can lead people towards an endless cycle of emails is not setting or communicating a deadline for a response.

If you need an answer to something, it's best practice to set a specific time and date by which the other person should respond with that information (if possible).

This gives them some time to do research or run your question past others before responding but helps reduce any unnecessary back-and-forth if they don't get an answer to you in time.

If they don't end up getting back to you, then that's the perfect opportunity for a phone call or meeting!

4. Send Attachments When Necessary

Avoid including too many attachments when possible. While it can be helpful to include some visual aids in your emails, too many attachments will slow down the process and lead to more confusion.

And the queries regarding the attachment increase the email exchanges. This will slow down your process and make it much harder to keep track of all the attachments since they aren't organized in one place.

To avoid this, stick to sending only the most important documents and make sure they are easy for the other person to access (i.e., Google Drive, Dropbox, or a shared folder).

The exception here is when you are sending a contract or other legal documents that need immediate attention from the recipient, but those should be handled with separate phone calls instead of included in an email thread for discussion purposes.

5. Understand the Clients Perspective

It's important to remember the client's perspective and realize that they want their information as soon as possible.

Rather than sending them multiple messages that they might not need to know or that just add more questions, try and get the information you need in one email. Adding personal touch emails can be more effective.

This will help them get the information they need faster and will get you back on track with your project or process. It can help potential clients feel that the company is efficient and responsive to their needs.

6. Detailed and Direct Messages

The subject should summarize exactly what the email is about and the body of the email should follow it up with detailed and pointed questions.

When you send a message with a clear subject and concise questions, it will help you avoid receiving additional messages that could have been answered in the initial email.

This will also help the recipient get back to you sooner and save them time. The main thing to remember is to keep emails concise and straightforward.

7. Cut to the Chase

Sticking to the subject of the email is important, but it's also key not to leave anything out.

If you are taking too long to get to the point of your email, it will only cause more confusion and create unneeded back-and-forth emails.

This can also make emails back and forth and take longer for you to get your message across, which is not good if the client needs something done as soon as possible.

8. Utilize Closing Statement

The closing statement is used to let the person know when they can stop expecting a response from you, if any issues need follow-up, and thank them for their time.

The good thing about closing statements is that you can customize the message based on what your client needs and wants.

For example, if they need to know when you can get back to them on something, then the closing statement should include this information.

If they don't need to know when you can get back to them, then it's okay just to say that the message has been received and you will be getting back to them soon if they have any follow-up questions.

9. Focus on the resolution

Finding a solution for the issue is better than keeping the issue unresolved. To resolve any issues, it's best practice to take a step back from your emotions and focus on finding a solution that works for you and the client.

This can help everyone calm down a bit, as well as avoid any additional back-and-forth and will get you back on track quickly.

10. Avoid Too Many Details

While it might be tempting to include all the details in every message, this will slow down the process and make it much harder to keep track of all those details.

Instead, send as many emails as necessary but no more. This is great if you have a specific question about the task or project and don't want to bother with it until later, but keep in mind that this needs to be an exception and not the rule.

11. Keep Details Organized In One Place

Keeping all of the information organized will make it easier for everyone involved and the project can continue as planned.

This means keeping any ideas, documents, or files that pertain to that specific project in one place so nothing gets missed or forgotten about.

It's best to keep all of this information in one place and not have it strewn across multiple emails without a basic plan in place.

Of course, some people might not be on board with this idea and that's okay. However, it can cause a lot of confusion when trying to keep track of everything going on.

Some people also have different methods for keeping organized and while the general guidelines are the same for everyone involved, not everyone will work with the same style.

You must respect other people's methods and do your best to follow along with them instead of trying to force something else on them.

12. Don't Make Assumptions

This is one of the biggest problems when it comes to back and forth emails. Whether it's something as simplifying as assuming you know the answer to something because it seems like an easy question, to something more complex like not asking for clarification when you aren't sure about what the other person is trying to say.

Anything that can be misunderstood should be clarified or asked about before moving on with the project.

Don't expect anything to get done correctly if you don't communicate properly, so sending messages with zero detail is never a good idea for anyone involved.

Don't forget to ask questions when you need clarification and talk everything over to avoid any confusion in the future.

These are just some of the top tips that can help everyone involved in your project stay on track and get their work done.

Of course, there are other ways to make the back and forth process easier on everyone involved but these are some of the most important ones that need to be used at all times.

When to Stop Responding to the email?

You cannot keep entertaining a long thread of emails for too long without finding a resolution. If there is no solution to the issue or problem, then it's best if you stop responding and let them know that you have done so.

This will help them realize they need to get back in touch with their resources and can avoid any further issues that come up with the company.

When you are sending the last email to the client, make sure it includes all of your information and is clear. If they need anything else, let them know that they can contact you if needed.

This will help avoid email back and forth, which can be frustrating for both parties involved. Don't forget to thank them for their time and patience!

Benefits of reducing back and forth emails

  • Minimize Energy Consumption

It can be frustrating to send multiple emails back and forth about the same topic. When you are having a conversation in email, it's important to keep track of all the details and not to leave anything out.

This can take a lot of time and energy, but both parties need to be on the same page and avoid any confusion or misunderstandings.

Having conversations in email can also become repetitive, especially if no solution can be found for the problem.

This can lead to a lot of frustration and wasted time, so it's best if you focus on finding a solution for the issue and move things along.

  • Saves Money in the Long Run

Spending too much time on emails can also take focus away from the task at hand. This can lead to mistakes being made or problems that are not discovered until later on, which is never good for business.

When you are focusing on the task at hand, it's best if you have all of your resources available.

This includes people who can help you work through any issues that come up, instead of relying on email communication.

When people are available to answer your questions or provide additional resources, it's best to utilize them.

Having resources on hand can make a huge difference when you are working with clients or other professionals in your industry.

  • Workload Reduction

When you are cutting back on the number of emails sent, it will also cut down the amount of work you have to do.

Rather than spending time writing multiple emails, you can save that time for other projects or tasks.

Even if it's just a few minutes here and there, you can use that time to get ahead on other projects or tasks. This is great for everyone involved and keeps the work moving forward.

Without spending too much time on emails, you can provide more resources for your clients and can help them resolve issues faster. This is great for everyone involved and means there's less of a chance the issue will come up again in the future.

It might be a long process to find a solution that works for both parties, but it's worth it, in the end, to keep everyone happy and satisfied with each other.

  • Makes Things Easier Later On

When you are avoiding back and forth emails, it's best to make sure you can still provide access to your resources.

If someone asks for an additional resource or input on the project, they must have access to what they need.

This might mean you have to spend a little more time in the beginning, but it can save a lot of hassles later on.

Having all of your bases covered from the start means less asking for additional information when it's needed and can help solve any problems that come up quickly.

  • Prevents Delays

Having more open communication is better for everyone involved and allows you to be on the same page. If you have a solution in mind, it's best to let the client know so they can move forward accordingly.

This will help avoid delays or any issues that come up later on, which is great for business. The longer you wait to resolve an issue, the more it can cost your company.

When you are making sure all of your bases are covered and everyone is on the same page right from the start, it's easier to work through any issues that come up later on.

Not only does this keep the work moving forward, but it also keeps everyone happy with the results.

If you are having trouble working through an issue or need additional resources, it's best to let your clients know. This is great for both parties involved and helps ensure there are no delays later on.

Avoiding back and forth emails will save you time, money, and stress in the future, so start working on it now. This is great for everyone involved and makes sure the work keeps moving forward.


Emails are certainly an important part of business, but they can also be very time-consuming.

When you are trying to keep track of details and solve problems without sending too many emails back and forth, it's best to utilize other resources that your company might have instead.

This will help avoid any additional confusion or frustration for all parties involved, which is important when you are working with customers.

Additionally, it's best to reduce the number of emails sent so that your workload is not as high and there aren't as many mistakes being made or problems left unresolved for later on. This helps everyone stay focused and avoid wasting time in the long run.

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